Question 1

What managed IT services does InTalent Global Solutions provide?

Accepted Answer

We provide managed infrastructure, modern workplace, cloud services, SOC as a service, NOC as a service, core infrastructure, cyber security, and data and AI services across 8 specialist service areas.

Question 2

Do you provide services on a contract basis or per-project?

Accepted Answer

We primarily operate on monthly managed service contracts with a defined service scope and SLAs. We also support project-based engagements for migrations, implementations, and assessments.

Question 3

Can you work alongside our existing internal IT team?

Accepted Answer

Yes, we work as an extension of your team, not a replacement. Many of our clients have internal IT staff and we integrate with their existing processes and escalation paths.

Question 4

What does onboarding look like?

Accepted Answer

Onboarding follows our Discover, Design, and Implement phases. A typical onboarding takes 4–8 weeks depending on scope, covering discovery, tooling deployment, runbook creation, and acceptance testing.

Question 5

Do you provide 24x7 monitoring?

Accepted Answer

Yes. Our monitoring and escalation coverage operates 24x7, 365 days a year. Our SLA target for acknowledging critical alerts is 15 minutes.

Question 6

What is your SLA for critical incidents?

Accepted Answer

Our target acknowledgement time for P1/critical incidents is 15 minutes. We have defined escalation paths and incident workflows that ensure rapid response.

Question 7

How do you report on service performance?

Accepted Answer

We deliver monthly service reports covering availability, incident trends, SLA performance, change activity, and improvement progress. Quarterly service reviews align delivery to your business priorities.

Question 8

What happens if something goes wrong outside business hours?

Accepted Answer

Our operations team monitors 24x7. For critical incidents, on-call engineers are notified and engaged through our escalation procedure regardless of the time.

Question 9

How do you protect our data?

Accepted Answer

We apply least-privilege access principles, full audit logging, encryption in transit and at rest, and strict data handling procedures. We can provide security documentation and complete vendor security questionnaires.

Question 10

Which compliance frameworks do you align to?

Accepted Answer

We align our security practices to ISO 27001, NIST CSF, SOC 2, CIS Controls, GDPR, and PCI DSS. We can provide framework-specific documentation upon request.

Question 11

Can you help us achieve ISO 27001 compliance?

Accepted Answer

Our managed services include the security controls and documentation practices that support ISO 27001 alignment. We work with your compliance team to ensure service delivery meets your audit requirements.

Question 12

How is pricing structured?

Accepted Answer

Pricing is typically based on a fixed monthly service fee covering agreed scope, SLAs, and reporting. We provide transparent pricing after a discovery phase to ensure scope is well-defined.

Question 13

What is the minimum contract term?

Accepted Answer

Our standard minimum contract term is 12 months. This allows time to complete onboarding, stabilise the service, and begin the improvement cycle. Shorter terms may be available for specific engagements.

Question 14

How do we get started?

Accepted Answer

Contact us to schedule a discovery call. We will assess your environment, define the service scope, and provide a proposal with pricing. There is no obligation, just a clear view of what we can do for you.

Frequently asked questions.

Services

Operations & SLAs

Security & Compliance

Commercial

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